Terms and conditions of sale
Last updated: 12 October 2026
1. Purpose and scope
These terms and conditions of sale (“Terms”) govern watch sales between EURL UKIYO and consumers acting for purposes outside their trade, business or profession.
They do not apply to business-to-business sales. The applicable Terms are those supplied with the quotation and accepted when the order is placed.
2. Seller
EURL UKIYO, a French single-member limited liability company with share capital of EUR 1,000
264 rue de Lancrel, 61000 Alençon, France
989 090 428 RCS Alençon
SIRET: 989 090 428 00016
EU VAT number: FR71 989090428
Email: contact@ukiyowatches.com
Business telephone number: +33 2 55 99 70 12
3. Watches and essential characteristics
The watches offered are standard models from the UKIYO catalogue, made exclusively to order in France. They are available in the four enamel colours shown in the catalogue, selected for their appearance on silver. UKIYO does not offer other colours on request, personalisation or manufacture to the customer’s specifications.
The watch’s essential characteristics — including model, movement, dimensions, materials, water resistance, strap, supplied items and, where relevant, handcrafted features — are described on the model page and restated in the quotation. Any difference from the model’s presentation is expressly brought to the customer’s attention before they commit and accepted by them, without restricting their statutory guarantees.
Handcrafting, particularly Grand Feu enamel dial making, may result in slight visual variations. Variations inherent in the process and consistent with the agreed characteristics are not defects.
4. Prices
Prices are stated in euros. The contractual price, applicable VAT rate and amount, and shipping costs are stated in the accepted quotation.
The least expensive model in the range starts at EUR 3,600 excluding VAT, corresponding to EUR 4,320 including VAT in France at a 20% VAT rate. Other model prices vary according to their characteristics.
For delivery to another EU Member State, the total price including VAT may vary according to the VAT rules applicable in the destination country. For delivery outside the European Union, the sale is invoiced without French VAT where the conditions for export exemption are met. Any customs duties, import taxes and customs clearance fees payable at destination are borne by the customer and are not included in the price invoiced by UKIYO. The carrier may request payment of these charges before delivery. Customers are advised to contact their country’s customs authorities for information.
5. Enquiry, quotation and formation of the contract
The website does not provide online payment. The customer submits an enquiry through the contact form or by email.
UKIYO sends a quotation valid for thirty calendar days, together with these Terms and the model withdrawal form, by email in a format that can be retained.
The order becomes binding when UKIYO has received, within the quotation’s validity period, the customer’s express acceptance of the quotation and these Terms, together with the 30% advance payment. The customer accepts the quotation and the accompanying Terms by returning the signed quotation or explicitly confirming their acceptance by email, quoting the quotation reference. UKIYO then emails the customer written confirmation summarising the order, the amounts received and the agreed delivery date or period. This confirmation records the order; it is not an additional condition left to UKIYO’s discretion.
The 30% payment is an advance payment (“acompte”), not a cancellation deposit (“arrhes”) under French law. It binds both parties, subject to the statutory right of withdrawal and other mandatory consumer rights.
6. Payment
Payment is made in euros, exclusively by bank transfer to the account specified by UKIYO.
- Advance payment: 30% of the price when the order is placed.
- Balance: 70% within seven calendar days after written notice that the watch is ready, and in all cases before dispatch.
No watch will be dispatched until all amounts due have cleared. UKIYO retains ownership until full payment, without affecting the statutory transfer of risk.
7. Manufacture and delivery time
Manufacture may begin after order confirmation and receipt of the advance payment, according to the schedule communicated to the customer. Starting manufacture does not cause the right of withdrawal to expire where it applies or make the advance payment non-refundable where that right is validly exercised. The indicative manufacturing time is three to six months, depending on component availability.
The quotation specifies the delivery date or the agreed delivery period and its starting point before the customer commits and pays the advance. Any change to this deadline requires the customer’s agreement, subject to applicable statutory provisions.
In the event of delay, the customer benefits from the rights provided by the French Consumer Code, including the right to require UKIYO to deliver within an additional reasonable period and, if delivery does not occur within that period, to terminate the contract under the statutory conditions.
8. Delivery
UKIYO ships its watches via FedEx, with delivery against signature, subject to applicable legal restrictions and the destination being served by this service. The destination, shipping costs and delivery period are confirmed in the quotation before any order is placed.
The watch is carefully packed and dispatched once the balance has cleared. The exact shipping cost and delivery arrangements are specified in the quotation. Shipping costs are payable by the customer unless their amount is zero or the quotation specifies free shipping. In these cases, UKIYO does not charge the customer any shipping costs. Any customs duties, import taxes and customs clearance fees payable at destination remain separate and are dealt with under Article 4.
Risk of loss or damage passes when the customer, or a third party appointed by the customer other than the carrier offered by UKIYO, takes physical possession of the watch.
Customers are invited to inspect the parcel and watch on delivery and promptly notify both the carrier and UKIYO of any issue. This inspection does not limit statutory guarantees.
9. Statutory right of withdrawal
For a distance contract, the customer has fourteen calendar days from the day after receipt of the watch to withdraw without giving a reason. If the final day of this period falls on a Saturday, Sunday, public holiday or non-working day, the period is extended to the next working day.
The customer may also notify UKIYO of their decision to withdraw before receiving the watch, where this right applies.
Manufacturing a standard catalogue model after an order is placed does not remove this right. As UKIYO does not offer personalisation, no exclusion of the right of withdrawal on the grounds of personalisation applies to catalogue models.
Before the period expires, the customer must inform UKIYO of their decision using the model form available on the website or any unambiguous statement sent to contact@ukiyowatches.com.
The watch must then be sent back within fourteen days after that notice to: EURL UKIYO, 264 rue de Lancrel, 61000 Alençon, France.
Direct return costs following withdrawal are payable by the customer. Given the watch’s value, UKIYO recommends tracked shipping, insured for its full value and delivered against signature. Customers are invited to contact UKIYO for suitable return arrangements and to retain proof of dispatch. These recommendations and this contact are neither a requirement to obtain prior authorisation nor a condition for exercising the right of withdrawal. The customer should use suitable protective packaging.
The watch must be returned complete with its accessories and documentation and, where possible, its packaging. Absence of original packaging alone does not remove the right of withdrawal. The customer is liable only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and proper functioning of the watch.
UKIYO refunds all payments received, including the cost of the standard outbound delivery offered, within fourteen days of being informed of the withdrawal. UKIYO may withhold reimbursement until the watch is recovered or proof of dispatch is supplied, whichever occurs first. Reimbursement is made by bank transfer, the original payment method, unless the customer expressly agrees to another method without incurring fees.
10. Cancellation outside the statutory withdrawal right
After the statutory right of withdrawal has expired, no additional contractual cancellation right is granted. Exceptional requests may be considered amicably case by case, without any automatic entitlement to reimbursement. This does not limit statutory consumer rights, including in the event of delay, non-conformity or non-performance attributable to UKIYO.
11. Statutory guarantees
UKIYO is liable under the statutory guarantee of conformity and the guarantee against hidden defects. To invoke these guarantees, customers may write to contact@ukiyowatches.com or to EURL UKIYO, 264 rue de Lancrel, 61000 Alençon, France. Commercial warranty exclusions do not restrict these rights.
The consumer has two years from delivery of the goods to invoke the statutory guarantee of conformity if a lack of conformity appears. During this period, the consumer is required to establish only the existence of the lack of conformity, not the date on which it appeared.
Where the sales contract provides for the continuous supply of digital content or a digital service for more than two years, the statutory guarantee applies to that content or service throughout the agreed supply period. During this period, the consumer is required to establish only the existence of the lack of conformity affecting the digital content or service, not the date on which it appeared.
The statutory guarantee of conformity requires the trader, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The statutory guarantee of conformity entitles the consumer to repair or replacement of the goods within thirty days of their request, free of charge and without significant inconvenience.
If the goods are repaired under the statutory guarantee of conformity, the original guarantee is extended by six months.
If the consumer requests repair but the seller requires replacement, the statutory guarantee of conformity is renewed for two years from the date of replacement.
The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and receive a full refund upon returning the goods, if:
- The trader refuses to repair or replace the goods;
- Repair or replacement takes place after more than thirty days;
- Repair or replacement causes significant inconvenience to the consumer, particularly where the consumer ultimately bears the costs of taking back or removing the non-conforming goods, or the costs of installing the repaired or replacement goods;
- The lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.
The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is sufficiently serious to justify an immediate price reduction or termination. In that case, the consumer is not required to request repair or replacement beforehand.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are unavailable for use while being repaired or replaced suspends the remaining guarantee period until the repaired goods are delivered.
The rights set out above arise from Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who obstructs the implementation of the statutory guarantee of conformity in bad faith may incur a civil fine of up to EUR 300,000, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the statutory guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are retained, or a full refund upon returning them.
12. Three-year commercial warranty
In addition to statutory guarantees, UKIYO provides a free three-year commercial warranty from delivery.
It covers manufacturing defects affecting the movement, case or enamel dial in normal use. A defect accepted as covered is repaired without parts or labour charges.
Any period during which the watch is unavailable for a repair covered by the warranty suspends the remaining warranty period until the repaired watch is returned, under the statutory conditions. The warranty period is also suspended during negotiations between the consumer and the warrantor aimed at reaching an amicable settlement.
The commercial warranty does not cover normal wear or ageing, including scratches to the crystal or case, natural ageing of leather straps or cosmetic changes caused by regular use. It also excludes damage caused by impact, improper handling, abnormal use, moisture exposure beyond the stated water resistance or abnormal thermal exposure that directly caused the damage. Temperature variations encountered in normal use do not, on their own, constitute grounds for exclusion.
Work performed by a third party may result in exclusion only where the defect or damage directly results from that work.
The warranty is valid worldwide, but the watch must be returned to the UKIYO workshop in Alençon under the supplied instructions. Before shipping, the customer must contact contact@ukiyowatches.com with the invoice reference or serial number and a description of the defect.
Where coverage appears justified, UKIYO supplies instructions and a transport solution with tracking and delivery against signature. If the defect is confirmed as covered, UKIYO pays reasonable return and redelivery costs. If it is not covered, no paid work is performed without the customer’s prior acceptance of a quotation.
Each watch has a serial number and warranty card. The invoice or serial number identifies the watch. Original packaging is not a mandatory warranty condition.
Warrantor: EURL UKIYO, 264 rue de Lancrel, 61000 Alençon, France — contact@ukiyowatches.com — telephone: +33 2 55 99 70 12.
This commercial warranty applies without prejudice to the statutory guarantee of conformity and the statutory guarantee against hidden defects.
13. Out-of-warranty service
For work not covered by a guarantee, UKIYO examines the watch and provides a repair quotation. No paid work begins without the customer’s acceptance of the quotation. Shipping arrangements and charges are stated before dispatch.
14. Liability and force majeure
UKIYO is responsible for properly performing its obligations under applicable law. It cannot be held liable for damage caused by misuse of the watch, failure to follow care instructions or an event of force majeure under French law, subject to mandatory legal provisions.
15. Personal data
Processing related to enquiries, quotations, orders, deliveries and guarantees is described in the Privacy and cookies policy.
16. Complaints and consumer mediation
Complaints must first be sent to contact@ukiyowatches.com. UKIYO will endeavour to respond within a reasonable time.
After a prior written complaint remains unresolved, the consumer may use UKIYO’s consumer mediator free of charge.
In accordance with the provisions of the French Consumer Code concerning the consumer dispute mediation process, after contacting us and if you have not received a satisfactory response, you may refer the matter free of charge to:
CM2C
49 rue de Ponthieu
75008 PARIS
Telephone: +33 1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
The consumer remains free to bring proceedings before any competent court.
17. Governing law
These Terms are governed by French law. This choice does not deprive a consumer resident in another country of more protective mandatory provisions available to them under applicable law.
In the event of a dispute, the statutory rules of territorial jurisdiction apply.